It's essential to have a robust recruitment process in place to ensure you find the right candidate.
A good job description and person specification is vital and you may feel an application form could be useful to help you select the candidates you wish to interview.
Think about any any tests or assessments that could help ensure you find people with the right skill level.
You must run each interview in the same way and using the job description and person spec to objectively “score” each candidate against the same criteria will ensure you choose the best candidate and avoid discrimination.
You can listen to our tips on using a job analysis to create job descriptions and how to write an effective job advert, as well as help with interviewing here.
Once you decide to make an offer of employment it’s important to provide contracts and staff handbooks to your new employee and have a structured induction process in place.
“Just wanted to say thank you for your help with recent recruitment - very happy with the calibre of applicants coming from you, as you can see from the number of offers we’re sending your way!”
Contact Centre Manager