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Complaints Administrator

  • Job type: Full Time
  • Salary: £18,635
  • Location: Salisbury
  • Start date: asap
  • Duration: Permanent
  • Employment Hours: 35
  • Job Sectors: Admin Secretarial, Customer Service
  • Posted: 13/09/2018

A company based in Salisbury city centre are seeking a Complaints Administrator. You will receive many benefits such as 23 days holiday plus bank holidays (with discretionary Christmas shut down), a generous pension scheme, 35 hour working week and full training.


The role is in a city centre, open plan office in a friendly team.


As the Complaints Administrator, your duties will be to:


  • To action incoming and outgoing mail as necessary.
  • Create records and ensure accuracy of the record at all times.
  • Handle telephone and written enquiries and record the information in a timely manner.
  • Produce letters and documentation according to Office procedures and meeting specified timescales.
  • Liaise with customers, firms and other outside bodies to obtain additional information or documentation and maintain accurate records of action taken.
  • Refer to other members of staff for advice when appropriate.
  • To archive closed complaints on a monthly basis.


To be a successful Complaints Administrator you will have the following skills and experience:


  • Previous Administration experience is essential
  • Ability to work under pressure to meet deadlines.
  • Positive can-do attitude.
  • Excellent communications skills, written and verbal.
  • Ability to assimilate large volumes of written material and make balanced decisions.
  • Competent in the use of Microsoft Products.
  • Adaptable and able to deal with constant change.
  • Ability to consider the potential outcome and consequences of an action.


You are required to work 35 hours a week, Monday to Friday. In return, the Complaints Administrator will receive a salary of £18635 pro rata.