Complaints Administrator – Salisbury

  • Job type: Part Time
  • Salary: £18,000
  • Location: Salisbury
  • Start date: asap
  • Duration: Permanent
  • Employment Hours: Part Time
  • Job Sectors: Admin Secretarial, Customer Service
  • Posted: 21/06/2019

A company based in Salisbury city centre are seeking a Complaints Administrator. You will receive many benefits such as 23 days holiday, plus bank holidays, offering up to 5% pension contribution, discretionary quarterly massage, plus training and opportunity for progression.

The role is in a city centre, open plan office in a friendly team.

As the Complaints Administrator, your duties will be to:

  • To action incoming and outgoing mail as necessary.
  • Create records and ensure accuracy of the record at all times.
  • Handle telephone and written enquiries and record the information in a timely manner.
  • Produce letters and documentation according to Office procedures and meeting specified timescales.
  • Liaise with customers, firms and other outside bodies to obtain additional information or documentation and maintain accurate records of action taken.
  • Refer to other members of staff for advice when appropriate.
  • To archive closed complaints on a monthly basis.

To be a successful Complaints Administrator you will have the following skills and experience:

  • Previous Administration experience is essential
  • Ability to work under pressure to meet deadlines.
  • Previous experience with complainants handling is essential
  • Positive can-do attitude.
  • Excellent communications skills, written and verbal.
  • Ability to assimilate large volumes of written material and make balanced decisions.
  • Competent in the use of Microsoft Products.
  • Adaptable and able to deal with constant change.
  • Ability to consider the potential outcome and consequences of an action.
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