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Senior Complaint Handler [ Ref: VAC/28858 ]

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Posted: 01/12/17

  • Job Type: Permanent
  • Salary: £27,000
  • Location: Salisbury
  • Start Date: ASAP
  • Job Sector: Admin Secretarial, Customer Service

Do you have experience dealing with complex complaints and excellent verbal and written communication skills? We have a great opportunity for a customer focused individual looking for a role in Salisbury city centre. As a Senior Complaint Handler you will be working in an open plan office with a friendly team. 


-              Confirm the eligibility of each complaint and the completeness of documents

-              Identify any further information required and obtain such information

-              Identify those cases where a resolution can most appropriately be achieved by telephone, liaising between all parties as necessary.

-              Produce a reasoned argument, stating any compensatory award, its amount

-              Ensure that monthly targets are met. 

Skills needed:

-              Previous experience as a Senior Complaint Handler or similar is essential

-              Excellent communication and negotiation skills, written and verbal.

-              Ability to assimilate large volumes of written material and make balanced decisions and produce a detailed written report on findings.

-              Ability to work under pressure to meet targets


If you are interested in this Senior Complaint Handler please send your CV across.

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“We're looking forward to Mark starting with us on the 20th. Thank you very much for your help in setting this up. Lynne and Georgina did a fantastic job, and ending up finding 2-3 candidates who we would have quite happily employed. ”

Gavin Barrett  -  ESCO UK